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Support & Advice for Families


HOUSING ADVICE Version 1 -May 2023

Key messages


  • The Children’s Hospital Emergency Department is incredibly busy – those who are not seriously ill will face very long waits to be seen and may need to go elsewhere for help.
  • Remember, the Children’s Hospital Emergency Department can’t help with dental or eye issues. For an eye emergency, please attend the Midland Eye Centre at Dudley Road open 9am-7pm.  NHS 111 can help with finding and accessing an Emergency Dentist
  • There are things you can try before visiting, such as:
      • View our ‘virtual consultations’ to hear our doctors’ advice on the most common reasons people come to the Emergency Department. Click here.
      • Visit Healthier Together, a website recommended by our doctors, which has advice and resources for parents and young people. Click here.
      • Visit 111 online (for children aged 5 and over) answer questions about your symptoms on the website and they will tell you what to do next.
  • Take these simple steps to keep well this winter:
    • Wash your hands regularly just like you did during the pandemic
    • Get your flu jab and COVID-19 booster


Kindest regards,

Public Health – Children and Young People Team


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